Terms & Conditions
Terms and Conditions
Effective Date: 27th March 2025
Welcome to Avenir Life Midwifery, your trusted source for quality midwifery care, mother and baby products. By accessing and using our website and services, you agree to the following Terms and Conditions. Please read them carefully before making a purchase or using our site.
1. General Information
Avenir Life Midwifery is an online store selling products for mothers and babies, including skin care items, bibs, birth combs, and other related products. Our website and services are provided by Avenir Life Midwifery Pty Ltd (“we”, “our”, “us”).
By using our website, you agree to comply with these Terms and Conditions, which govern your use of the site and any transactions that take place.
2. Account Registration
To make a purchase on our site, you may be required to create an account. You agree to provide accurate and up-to-date information and to keep your account details secure. You are solely responsible for the activity on your account, and we are not liable for any loss or damage resulting from unauthorized use of your account.
3. Terms of Purchase
When placing an order with us, you are offering to purchase the products for the price stated, subject to the following terms:
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- Product Availability: All products are subject to availability. If we are unable to fulfill your order due to out-of-stock items, we will inform you as soon as possible and provide options for a full or partial refund.
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- Payment: By providing payment information, you confirm that you are authorized to use the chosen payment method. We accept payment through stripe or bank transfer
- Shipping: Orders will be processed and shipped within 7 business days. We will notify you once your order has been dispatched. Shipping fees and delivery times will be calculated at checkout based on the shipping method selected.
4. Prices and Taxes
All prices listed on our website are in Australian Dollars and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. Any applicable taxes for your order are the responsibility of the buyer.
5. Product Descriptions and Usage
We strive to ensure that all product descriptions, images, and information on our website are accurate and up to date. However, we do not guarantee that product descriptions, colors, or other content are entirely accurate, complete, or error-free.
- Skin Care Products: Our skin care products are intended for external use only. Please read all instructions and warnings provided on the product packaging. We recommend performing a patch test before using new skin care products. Please note we are a distributer of these products only and are not involved in making these products.
- Bibs and Birth Combs: Our bibs and birth combs are designed for their intended uses, as described on the product pages. You are responsible for using these products in accordance with their intended purpose and keeping them out of the reach of small children when appropriate.
6. Terms of Use
By using this website, you agree not to:
- Engage in any unlawful, fraudulent, or malicious activities.
- Use our products for purposes other than their intended uses.
- Violate any applicable laws or regulations.
We reserve the right to suspend or terminate your account or access to our website at our discretion if we believe you have violated these terms.
7. Disclaimer – Not a Substitute for Clinical Advice
The information provided on this website, including product descriptions, blogs, articles, and other content, is for general informational purposes only. It is not intended to replace professional medical or healthcare advice, diagnosis, or treatment. Women and parents should always seek the advice of their healthcare provider or other qualified health professional with any questions they may have regarding a medical condition, pregnancy, or their health and well-being.
Never disregard professional medical advice or delay in seeking it because of something you have read on this website. If you have or suspect you have a medical problem, promptly contact your healthcare provider.
8. Returns and Refunds
Please refer to our Shipping and Returns Policy above for detailed information regarding returns, exchanges, and refunds.
9. Limitation of Liability
To the maximum extent permitted by law, Avenir Life Midwifery shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use our products or services. Our liability is limited to the purchase price of the product(s) in question.
10. Intellectual Property
All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Avenir Life Midwifery and is protected by copyright laws. You may not use, reproduce, or distribute any content from this website without our express written consent.
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information when you use our website and services.
12. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Australia. Any disputes arising out of or relating to these Terms and Conditions shall be resolved through binding arbitration or in the courts of Australia.
13. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the revised date will be updated at the top. Your continued use of our website after such changes constitutes your acceptance of the updated Terms and Conditions.
14. Contact Us
If you have any questions or concerns about these Terms and Conditions or your experience with our website, please contact us at:
Avenir Life Midwifery
Email: admin@avenirlife.com.au
Phone: 0423300110
Shipping & Refunds
Shipping Policy:
Thank you for shopping with us! We take pride in ensuring that your order arrives in perfect condition. All orders are processed and shipped within 7 business days of receiving your order. You will receive an email notification once your order has been shipped, along with tracking details if applicable. Postage will be through Australia post and once the item has left us we are no longer responsible for its whereabouts. If your item does not arrive this will need to be addressed with Australia Post
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Returns and Refunds Policy:
We want you to be fully satisfied with your purchase. If you have received a faulty item, we offer a refund. To be eligible for a refund, the item must be returned to us in its original, as-new condition. Please note, the item must not have been used or damaged in any way.
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Return Process:
- If you wish to return an item for a refund, please contact us within 7 days** of receiving your order to initiate the return process.
- The customer is responsible for the cost of returning the item. Please ensure the item is properly packed to avoid any damage during transit.
- Once we receive the returned item, we will inspect it to confirm it is in as-new condition. If approved, your refund will be processed to your original payment method within 7 business days.
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Important:
- We do not accept returns or offer refunds for items that have been used or are no longer in as-new condition.
- We do not offer refunds for change of mind so please select carefully.
- We reserve the right to refuse any returns that do not meet these criteria.
If you have any questions or concerns about your order, feel free to reach out to our customer service team. We're here to help!
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Privacy Policy
Privacy Policy
Effective Date: 27th March 2025
At Avenir Life Midwifery, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and make purchases from our online store. By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information from you in the following ways:
- When You Create an Account: We collect your name, email address, and other necessary details to create and manage your account.
- When You Make a Purchase: When you make a purchase, we collect information such as your billing and shipping address, payment details (via secure third-party providers), and phone number to process and fulfill your order.
- When You Contact Us: If you reach out to us for support or inquiries, we may collect personal information such as your name, email address, and the content of your inquiry.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience. These may include cookies for user authentication, improving our website's functionality, and analyzing traffic patterns.
2. How We Use Your Information
We use the information we collect from you in the following ways:
- To Process Orders: We use your information to process, fulfill, and ship your orders.
- To Communicate with You: We may send order confirmations, shipping updates, and other communication related to your orders or account. If you sign up for our newsletter or marketing communications, we may send you promotional emails or updates about new products, services, and offers.
- To Improve Our Website and Services: We use information such as your browsing activity to improve our website’s functionality, user experience, and product offerings.
- For Legal and Regulatory Purposes: We may use or disclose your information as necessary to comply with legal obligations, resolve disputes, or enforce our Terms and Conditions.
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for marketing purposes without your consent. However, we may share your information with trusted third-party service providers in order to:
- Process Payments: We use third-party payment processors to securely process your payment information.
- Fulfill Orders: We may share your address and contact details with shipping carriers (e.g. Australia Post) to deliver your order.
- Improve Our Services: We may share aggregated data with third-party partners for analytics and marketing purposes, but this data will never identify you personally.
We ensure that any third-party services we use adhere to appropriate data protection standards to safeguard your privacy.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage system is entirely secure, and while we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights
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You have the following rights regarding your personal information:
- Access and Correction: You can request access to the personal information we hold about you and ask for corrections if necessary.
- Deletion: You can request that we delete your personal information, subject to any legal obligations or requirements.
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at admin@avenirlife.com.au.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that are stored on your device and allow us to remember your preferences or actions during your visit. You can choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features on our website.
7. Third-Party Links
Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for the content or practices of those sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to remove such information from our records.
9. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Avenir Life Midwifery
Email: admin@avenirlife.com.au